The LLI has ambitious plans for market reach and coverage. We can only achieve these goals by improving our scalability and bringing down costs. We therefore decided to use RPA. The project has revealed to participants what it takes to embark with a non-profit association on a transformational RPA journey. For instance, we have made it (much) easier for LLI applicants to join and receive LLI onboarding. Simultaneously, the project has allowed LLI management to better steer the association. Furthermore, our member UiPath has gained insights on how a non-profit association works. Consequently, UiPath can better understand non-profits’ needs and improve their offerings in this area.